Customer Service Associate

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Good2GoCo Inc. is a rapidly growing Canadian owned and operated ecommerce company, specializing in emergency preparedness, outdoor living gear (camping, backpacking, hunting, backyard campfires) as well as homestead and off-grid products. Our head office is located in the beautiful Okanagan Valley in British Columbia. We are looking for a full-time Customer Service Associate

Key Duties & Responsibilities

  • Answer customer inquiries via email and telephone;
  • Resolve customer inquiries using effective problem-solving skills in a professional manner. This includes taking appropriate action to resolve issues and follow-up in a timely fashion. Escalate complex customer inquiries to the appropriate staff member and maintain customer contact until the inquiry is resolved and the customer has been provided status, progress and resolution.
  • Handle multiple requests from customers
  • Effective sales skills with direct customer requests for information on products
  • Ensure customer needs are met by providing service or directing the customer to the appropriate department
  • Other office responsibilities as required
  • Other qualifications (would be an asset):
  • Knowledge of Shopify and Skulabs
  • High School Diploma or GED
  • First Aid, WHMIS, FoodSafe

Skills & Abilities

  • Strong communication and problem-solving skills
  • Good work ethic, independent worker as well as a team player
  • Proficient computer skills - able to learn new software systems
  • Proficient on computers with an attention to detail
  • Desire to contribute to a successful team
  • Word processing: minimum 40 wpm

Salary and Benefits

  • Competitive salary.
  • Extended health benefits package.
  • Employee discounts on fantastic products.

Apply Now

Do you feel like this is the position for you? Then submit your resume below.
Please note that while we thank you for your interest in our company, only those selected for an interview will be contacted.

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