Customer Service Associate

Good2GoCo Inc. is a rapidly growing Canadian owned and operated ecommerce company, specializing in emergency preparedness, outdoor living gear (camping, backpacking, hunting, backyard campfires) as well as homestead and off-grid products. Our head office is located in the beautiful Okanagan Valley in British Columbia. We are looking for a full-time Customer Service Associate

Key Duties & Responsibilities

• Answer customer inquiries via email and telephone;
• Resolve customer inquiries using effective problem-solving skills in a professional manner. This includes taking appropriate action to resolve issues and follow-up in a timely fashion. Escalate complex customer inquiries to the appropriate staff member and maintain customer contact until the inquiry is resolved and the customer has been provided status, progress and resolution.
• Handle multiple requests from customers
• Effective sales skills with direct customer requests for information on products
• Ensure customer needs are met by providing service or directing the customer to the appropriate department
• Other office responsibilities as required
• Other qualifications (would be an asset):
• Knowledge of Shopify and Skulabs
• High School Diploma or GED
• First Aid, WHMIS, FoodSafe

Skills & Abilities

• Strong communication and problem-solving skills
• Good work ethic, independent worker as well as a team player
• Proficient computer skills - able to learn new software systems
• Proficient on computers with an attention to detail
• Desire to contribute to a successful team
• Word processing: minimum 40 wpm

Salary and Benefits

• Competitive salary.
• Extended health benefits package.
• Employee discounts on fantastic products.