Careers

Find your career fit with one of the fastest growing family owned and operated e-commerce businesses in Canada. We are Located in the Okanagan Valley in British Columbia. We look for the curious, talented and motivated to join our connected and committed team with a mission to make sure our customers feel appreciated that they chose to purchase from us.

Check below for our current job postings:

• Customer Service
• Administrative Assistant
• Ecommerce Manager

CUSTOMER SERVICE

We are looking for a full-time customer-oriented individual who has knowledge/expertise in some or all of the following areas: outdoor gear related to camping/hiking, homesteading knowledge/skills (i.e. canning and preserving) and an interest in self-sufficiency and emergency preparedness. If this describes you - please consider joining a rapidly growing e-commerce company located in the Okanagan Valley in British Columbia.

The applicant:

• Strong communication and problem-solving skills
• Good work ethic, independent worker as well as a team player
• Proficient computer skills - able to learn new software systems
• Proficient on computers with an attention to detail
• Desire to contribute to a successful team
• Word processing: minimum 40 wpm

Your responsibilities:

• Answer customer inquiries via email and telephone;
• Resolve customer inquiries using effective problem-solving skills in a professional manner. This includes taking appropriate action to resolve issues and follow-up in a timely fashion. Escalate complex customer inquiries to the appropriate staff member and maintain customer contact until the inquiry is resolved and the customer has been provided status, progress and resolution.
• Handle multiple requests from customers
• Effective sales skills with direct customer requests for information on products
• Ensure customer needs are met by providing service or directing the customer to the appropriate department
• Other office responsibilities as required
• Other qualifications (would be an asset):
• Knowledge of Shopify and Skulabs
• High School Diploma or GED
• First Aid, WHMIS, FoodSafe

We offer:

• Competitive wages
• Excellent team environment
• An opportunity to join a thriving new business

Administrative Assistant

We are looking for a full-time administrative assistant for the President/CEO in a growing entrepreneurial environment. The ideal candidate must have knowledge and experience in a business environment, supporting upper level leadership. If this describes you – please consider joining a rapidly growing e-commerce company located in the Okanagan Valley in British Columbia.

Key skills for this role include: strong written and verbal communication skills, exceptional organization, ability to multi-task, and exercise sound judgement in a variety of situation. The individual will have the ability to effectively prioritize workflow, work independently on projects, work well under pressure to meet deadlines, and demonstrate professionalism in handling confidential matters with discretion.

The applicant:

• Responsible for a broad range of administrative tasks for the President/CEO including managing calendars, composing and preparing correspondence and data entry
• Plans, coordinates and ensures the President/CEO schedule is followed and communicates any follow-ups.
• Draft and composing documents related to the daily business activities.
• Coordinating meetings externally and internally, with the ability to effectively maintain minutes from key meetings.
• Prepare and/or edit letters and memos.
• Complete research assignments, prioritizes and follows up on upcoming issues and concerns within the constraints of scheduling deadlines and timelines.
• Effective, efficient file management for President/CEO.
• Assisting other departments as assigned by the President/CEO.
• Manages phone calls and other basic administrative assignments.

Requirements:

• Strong work ethic; able to work productively, confidentially with minimum supervision, cooperatively and collaboratively in a team environment.
• 5+ years’ experience in an administrative support role.
• Strong computer skills including MS Office (Word, Excel, Power Point).
• Excellent word processing, writing/editing skills. Must be able to type 40 plus words/minute.
• Ability to follow oral and written instructions efficiently.
• Must have a keen attention details and methods to achieve quality improvement.

Knowledge of the following (would be an asset):

• Shopify Plus and SKULabs.
• Outdoor gear, homesteading knowledge/skills, self sufficiency and emergency preparedness.

We offer:

• Competitive wages.
• An opportunity to join a thriving new business in a team focused environment.

Ecommerce Manager

Are you an experienced, energetic leader in Ecommerce, prepared to work with a core team to set the vision and inspiring your team to execute it? Are you a strategist who sees opportunities and enjoys working across an organization to grow and improve our Ecommerce business?

Good2GoCo Inc is one of the fastest growing ecommerce companies in Canada, and we are looking to add leaders who are keen to work with us to further build this company into a major player in both the Canadian and US markets. We are family owned and operated and are looking for an experienced Ecommerce Manager to join our leadership team. As part of our team, the Ecommerce Manager will oversee an internal team dedicated to providing an incredible online shopping experience. This will include website/platform management with a focus on content optimization, visual merchandising, customer retention and experience. We are looking for an experienced leader with the skills, creativity and drive to support the growth of this critical area of our business.

In the role of Ecommerce Manager, you will:

• Develops and delivers an overall Ecommerce strategy, partnering with our core team to maximize the website usability and enhance the online customer experience.
• Manage all website content, features, and integrations (Shopify Plus Platform). We are looking for a candidate to support the onboarding of several new applications (business/warehousing software)
• Actively lead, monitor and direct search engine optimization (SEO) activities in collaboration with web designer and creative writers to continuously improve organic traffic to website.
• Establishes and tracks metrics for success, such as traffic, engagement and conversion.
• Work closely with Marketing team around email marketing to drive increased engagement and revenue.
• Provide recommendations & prioritization to core team with a focus on:
  • Content and creativity of Website.
  • Optimizing the functionality of Shopify Plus platform
  • Ensuring that the website experience is optimal.
  • Continuous conversion rate improvement.
  • Personalization strategies across web and marketing channels.
• Ensure we have accurate and reliable ecommerce product data, categorization, and visual merchandising. Work collaboratively with Marketing Team during promotions to upload temporary changes to the site and then assuring that products are returned to baseline upon completion.
• Thoroughly understand the competitive landscape primarily focused on navigation and customer experience and make recommendations to incorporate into Good2GoCo business strategies.
• Be accountable for action plans around our top business driving initiatives and ensuring milestones are met.
• Conduct frequent analysis of competitor programs looking for insights around targeting promotional offers.
• Create, implement, and analyze new customer retention strategies across all channels.
• Ensure proper feedback & data is provided to core team and all departments.

Requirements for the position:

• 4+ years of relevant experience in eCommerce, Digital Marketing and Online Merchandising and Search Engine Optimization (SEO)
• 2+ years experience in email marketing and automation.
• Excellent analytical skills, with a strong understanding of web analytics, marketing analytics & Excel.
• Skilled in the use of business intelligence tools such as Google Analytics, Looker, Optimizely; able to implement new tools, technologies & systems.
• Excellent communication, negotiation and time management skills.
• Ability to set, prioritize, manage and delegate multiple tasks.

Benefits

• Competitive salary – commensurate with skills and experience
• Discretionary bonus (for those team members who demonstrate exceptional drive and ingenuity)
• Extended healthcare plan
• Ability to work from home.
• Opportunities for career growth in a rapidly growing ecommerce company
• Employee discounts on fantastic products