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Retail/Customer Experience Manager

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Good2GoCo Inc. is a rapidly growing Canadian owned and operated ecommerce company, specializing in emergency preparedness, outdoor living gear (camping, backpacking, hunting, backyard campfires) as well as homestead and off-grid products.  Our head office is in Lake Country, BC.  We are opening a show room in Lake Country, and are looking for a Retail Manager - Customer Experience Centre Manager.

Reporting to the CEO, the Customer Experience Centre Manager will be responsible for merchandising and managing the operations of the Good2GoCo showroom.  The successful candidate will be required to work on-site – relocation assistance available. The Customer Experience Centre Manager must have prior experience with merchandising a new store, as well as experience with Canadian outdoor and/or homesteading and off-grid products. The successful candidate will demonstrate an engaged attitude when supporting customers and the retail team and is responsible for leading the team with sales and overall operations of the showroom.  This position requires the development and training of the team in new procedures and processes in the delivery of consistent and effective showroom operations.

Key Duties & Responsibilities

Customer Service

  • Ensure a high level of customer service.
  • Provide exceptional in-store eCommerce sales and fulfillment of orders.
  • Support the customer experience through timely processing of orders from the warehouse to the showroom floor.
  • Execute and maintain inventory accuracy processes and initiatives.
  • Coaches team and leads in execution of excellent customer experience, proactively provides resolution for all customer concerns.
  • Duties as assigned.

Operations

  • Merchandise showroom space.
  • Implement, communicate, and ensure compliance with all operating procedures.
  • Lead and deliver performance metrics.
  • Work collaboratively with Warehouse Manager with scheduling on shipping /receiving, ecommerce fulfillment operations.
  • Cash management, and operations systems & compliance.
  • Assists in preparation and execution of annual inventories.
  • Leads and ensures compliance of all corporate processes and procedures.
  • Assumes responsibility for operations of the store.
  • Complete opening and closing duties as part of manager on duty responsibilities.

Leadership:

  • Develop showroom team, through setting expectations, coaching and ongoing support.
  • Effectively problem solve, delegate and follow-up on tasks assigned to team members.
  • Follows the disciplinary process consistently and impartially.
  • Schedule showroom shifts for retail team.  Facilitate and lead team meetings.
  • Promotes and maintains a positive and motivating work environment.
  • Achieves sales goals and showroom order fulfillment metrics.  Shrink at or below target.
  • Acts a brand ambassador, promoting our showroom and brands
  • Duties as assigned.

    Skills & Abilities

    • 3-5 years retail management experience required.
    • Experience with set up and managing operations of large showroom/retail space in conjunction with ecommerce business.
    • Exceptional communication and organizational skills.
    • High energy, enthusiasm, and a drive to succeed.
    • Proven ability to build and manage team, through coaching and mentoring.
    • Fundamental computer skills required – experience with Shopify an asset.

      Competitive Salary

      Benefits

      • Extended health benefits package
      • Employee discounts

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      Please note that while we thank you for your interest in our company, only those selected for an interview will be contacted. Please forward your resume to:

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